U.S. Customer Order Policies
The following are our policies for U.S. business customers.
We offer your business some of the most economical wholesale pricing on licensed music merchandise in the industry. Due to our official status as manufacturer sales reps / wholesale distributors, we have direct relationships with the manufacturers of the more than 10,000 licensed items in our wholesale catalog. We offer retailers the ability to purchase merchandise made by dozens of different manufacturers in one place at the lowest possible wholesale pricing. We currently distribut to more than 4000 worldwide retailers through our distribution programs.
Most orders ship directly from the manufacturer to you. If you purchase merchandise from multiple manufacturers, separate shipping costs will apply.
U.S. Order Policies:
- Order Minimum: We simply require that you meet the order minimums from any of the manufacturers of items in your order. Different manufacturers have different order minimums (shown on product pages). Minimums typically vary between $150 (most manufacturers) to $350.00 of items from a single manufacturer.
- Order Processing Time: Varies by manufacturer, but orders typically ship in about a week. See the item page for more information.
- Payment Terms: All order must be prepaid before being submitted to manufacturers (or shipping from our warehouse).
- Payment Methods: We require all clients to have a valid credit card on file with our company to charge all merchandise and shipping costs. In special circumstances (ie large orders), we may approve (or request) bank wire payment. Orders may also be prepaid via paypal (we'll send you a paypal invoice to pay if requested).
- Shipping Methods: U.S. orders are typically shipped via UPS or Fedex Ground.
- Backordered Items: We advertise the entire product catalogs of our manufacturers on our website. Any items that are not available from the manufacturer will be cancelled and removed from your order.
- Preselling of Merchandise: We do not support or recommend any type of preselling of merchandise for our wholesale clients. It is possible (and probable) that some items may not be available when your order ships.
- Dropshipping: Wholesale orders will NOT be dropshipped to any location that is not directly owned or operated by the purchasing business. Online retailers interested in a single-item dropship program of our items should visit our dropship division's website at RocklineDropship.com.
Benefits to U.S. Buyers:
- Low Wholesale Minimums - For most manufacturers you can order as little as $150.00 of merchandise to get direct wholesale pricing.
- Buy at Factory Direct Prices - For 1000s of the items we sell, we sell them to you at the same cost as buying directly from the manufacturer. You don't pay anthing more than buying directly from the manufacturer!
- Awesome Customer Service - Unlike the large manufacturers, we'll always answer your questions and help you with order questions, import issues and more! Give us a call at 1-888-827-4430.
- Guaranteed Licensed Merchandise - All merchandise comes to us directly from licensed manufacturers.
- Dropship Program Available on Select Items - Please visit www.RocklineDropship.com for more information.