Shipping & Returns
Shipping Times and Information:
U.S. retailers have two separate shipping options:
- Manufacturer-Direct Shipments: In most cases, merchandise can be shipped directly from the licensed U.S. manufacturer. Discounted Fedex Ground shipping costs will be applied to each shipment. Each shipment will be treated as a separate order. It will be billed and shipped separately.
- Single Shipment Consolidation: Merchandise can be consolidated in our Minnesota warehouse from each of the licensed manufacturers and shipped to you in a single shipment. You will only pay one shipping charge when utilizing this process but the consolidation process typically takes 1-3 weeks before shipment.
We offer a large selection of best-selling "Rockline Quick Ship" merchandise that is in our MN warehouse ready for immediate shipment. Processing time on that merchandise is typically 1-2 business days.
For manufacturer-direct shipments, typically order processing times are shown on the product page of any item.
Typical order processing times for manufacturer-direct shipments are shown below:
Rockline Quick Ship Merchandise (Includes all Merch Traffic, Sony Threadshop, H3 Sportsgear, Kings Road, Manic Merch, Global Merch and Rocksax items) - Ships in less than 2 business days.
Live Nation Merchandise - Typically ships in 7-10 days.
Impact Merchandise - Typically ships in 3-5 business days.
Bravado Entertainment - Typically ships in 5-10 business days.
Liquid Blue - Typically ships in 7-10 business days.
American Classics - Typically ships in 2-3 weeks since these items are printed to order.
Zion Rootswear - Typically ships in 4-7 days.
TSURT Merch - Typically ships 3-5 business days.
Hi Fidelity Entertainment - Typically ships in 5-10 business days.
International orders typically ship in approximately 3 weeks after they are placed regardless of contents of the order.
Product availability changes quickly due the high-demand and sometimes limited edition products we sell. We do out best to update product availability information quickly, but from time to time, items may become unavailable. Product availability is not guaranteed. We do not suggest preselling any merchandise without checking on availability from us first.
Most U.S. manufacturers are very bad at international documentation for export. For this reason, we require that all international orders are shipped to our location. When items arrive to our warehouse, we will combine them with items in your order from other manufacturers (if applicable) and ship them to you. International customers are responsible for shipping costs from the manufacturer to our location (typically very inexpensive) and from us to the final international destination.
International customs taxes, duties and brokerage fees are the sole responsibility of the customer. We do not accept returns due to unpaid import / export taxes.
International orders are typically shipped via our discounted DHL Express Internationa or Fedex Express services.
Returns, Exchanges and Damaged Items
Your satisfaction is our number one priority. If there are any problems with you order, please let us know right away. Please inspect all shipments before accepting them. If there is any visible damage, immediately reject the shipment and contact us. We will take care of it for you. If you accept a shipment and notice a mistake with the shipment later, please let us know and we will make the problem right.
Because the products we sell are designed to be resold on the retail market, items may not be returned for any reason except damage or a mistake on our part. To return an item due to damage or our mistake, please contact us to obtain a return number. Returns will not be accepted without a return number. All items must be returned in their original, unopened retail packaging including packaging materials and case packages when applicable. Return shipping costs will be paid by us if items were misrepresented, damaged or if we made a mistake. Items shipped directly from manufacturers are subject to manufacturer's return policies.
If you are located outside the United States, we have special requirements that must be met to purchase from us.
Minimum Order is $350 for customers located outside the United States.
Orders for international customers typically require approximately 3 weeks for processing. Merchandise from the US manufacturers that you order will be consolidated in the United States in our warehouse and shipped to you in a single international freight shipment.
In addition, if you require us to create import / export documentation, there are additional charges. The cost for us to create a certificate of origin for most merchandise is US$50.00. We ship all international orders via DHL Express, Fedex or UPS freight. The pricing on freight shipments are the most competitive on the market. If you would prefer, we can also ship to any US freight forwarding company.